WHO AM I?
Accomplished professional and dynamic leader with hands-on experience defining and translating visions into strategic action plans. Thrives in collaborative environments with the ability to navigate ever-changing business needs, improve operations, and continuously drive profitability.
Recognized for expertise in Strategic Planning, Operations Management, Project Management, Budgeting, IT Leadership, Business Planning, Talent Management & Development, KPI Utilization, and Business Building.
Adept at cultivating partnerships and building trusted relationships, including executive-level communications to foster collaboration and drive buy-in for new initiatives.
Unparalleled ability to lead and develop diverse teams from the ground up, ensuring a high level of performance, while simultaneously enhancing operations focused on business solutions and efficiency.
PROFESSIONAL BACKGROUND
2023 - Present
BUSINESS ANALYST | SOLUTIONS360, INC
Hired to represent Solutions360, Inc. as a Q360 product and process expert on implementation projects. Advise customers on software processes and business fundamentals best practices. Perform gap analysis to influence system configuration. Configure new Q360 installations and import new clients’ historical business data. Tailor training sessions and train end users on Q360 software and best practices. Develop strong customer relationships and ensure a premium customer experience. Continuously improve the efficiency and effectiveness of the software implementation process.
2022 - Present
BUSINESS CONSULTANT | OWNER - ONEBECOMES1, LLC
Consult with small businesses to identify roadblocks to success and devise action plans. Help with problem-solving, logistics, and budgets. Provide professional coaching for entrepreneurs in Milwaukee. Currently coaching a fashion designer who is ready to upscale their business, event manager preparing for career growth, manufacturer developing plan for product release, and an entertainment venue on revised marketing strategy.
2018 - 2022
HEAD OF OPERATIONS, PRINCIPAL - PROFESSIONAL AUDIO DESIGNS, INC
Promoted to lead operations for a ~40-person organization, enabling ongoing efficiency, productivity, and profitability. Leveraged previous experience to develop more effective workflows and performance benchmarks. Currently focusing on establishing metrics to measure outcomes. Serve as strategic liaison for key organizational initiatives between all divisions and customers.
Notable Contributions:
Helped grow the company from 12 staff to ~40 employees, with an average of 25% growth per year.
Oversaw the implementation and execution of the new ERP system to better track profit and project efficiencies.
Transitioned to cloud-based communication systems; negotiated contract for discounted three-year rate.
Created a business development playbook to help the team align with the overall marketing strategy.
Developed organizational structure with departmental hierarchy and position descriptions.
Created a tool for assessing compensation competitiveness to help managers negotiate salaries for new employees.
Helped negotiate the acquisition of Talaske Group; integrated finances into current ERP and merged IT systems.
Recruited Service Coordinator and launched a Service Department; increased service revenue by 200% within 3 years.
Wrote LOI and roadmap framework for a deal to become NA Service and Distribution for a prominent manufacturer generated an additional 6% in annual revenue.
2013 - 2018
SENIOR AV CONSULTANT
Hired to leverage previous experience to support effective project management and systems design. Compiled and organized drawings and specifications. Supervised construction processes across higher education, corporate, collaborative, experiential design, and performing arts center spaces. Facilitated design meetings and budget planning. Collaborated with the design team to develop design policies and standards.
Notable Contributions:
Led projects from design to construction, with budgets from $200K to $3M.
Spearheaded negotiations for tech staff rates, focusing on optimal profit and overhead cost management.
2007 - 2013
TECHNOLOGY RESOURCES AND PRODUCTIONS COORDINATOR, UW-STOUT
Brought on to expand operations to support 4K+ events annually. Controlled an $85K annual operating budget and $100K capital budget. Managed $1.5M+ projects.
2003 - 2007
INSTRUCTIONAL TECHNOLOGY & MEDIA SERVICES MANAGER, TIU
Hired to develop and manage a new services division. Created a campus-wide training program for faculty and staff, including department heads. Acted as an LMS administrator and trainer. Oversaw a team of 17 and led projects valued at $400K+ across satellite locations in IL, CA, and FL.
EDUCATION
UW - EAU CLAIRE
Master of Arts, History
Presented at APCA: "A Kodak Family Christmas: the Ritual of Family Holiday Photo-Taking."
President, University of Wisconsin-Eau Claire History Graduate Student Association, 2010 – 2011
Coordinated, First Annual University of Wisconsin-Eau Claire History Graduate Student Conference, May 2011
TRINITY INTERNATIONAL UNIVERSITY
BA, Philosophy
Member of American Academy of Religion
Member of Chicago Bauhaus and Beyond
Presented paper at ETS: "Jean-Luc Marion: The French Tillich?"
Presented paper at AAR: "The Religious Impulse of Grace in Faulkner's Vision of Despair"